nbjje Privacy Policy
Your personal information is completely safe with us. Read this policy carefully to understand how nbjje collects, stores, and protects your information.
nbjje is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on protecting our users' privacy and personal information. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it safe. This policy should be read together with our Terms and Conditions.
Data Collection and Use
1 What Information Do We Collect?
When you register and use services on nbjje, we may collect the following types of information:
- Personal Identification Information: Your full name, date of birth, national ID or passport number (for verification), email address, and residential address.
- Contact Information: Email address used for account communication and notifications.
- Financial Information: Details related to bKash, Nagad, Rocket, or bank accounts needed for deposits and withdrawals. We do not store full card or account numbers.
- Technical Information: IP address, browser type, operating system, device details, and session logs.
- Usage Information: Your gaming history, betting details, transaction records, and activity on the platform.
- Cookies and Tracking Data: Information about your browsing behaviour on our platform.
2 Purpose of Data Collection
nbjje uses the collected information for the following purposes:
- To create, verify, and manage accounts.
- To process deposits, withdrawals, and other financial transactions.
- To prevent fraud, comply with anti-money laundering (AML) rules, and ensure platform security.
- To verify user age (21+) and identity.
- To provide customer support, resolve issues, and answer questions.
- To improve platform performance and enhance the user experience.
- To meet legal and regulatory obligations.
- To ensure responsible gaming — including handling self-exclusion or limit-setting requests.
3 How We Collect Information
We collect information in several ways, including:
- Directly Provided Information: Information you give us when filling in registration forms, going through identity verification, or contacting customer support.
- Automatically Collected Information: Data collected through cookies, log files, and tracking technologies while you use the platform.
- Third-Party Sources: From identity verification services and fraud prevention agencies.
Data Storage and Sharing
4 Data Storage and Security
nbjje applies industry-standard security measures to keep your personal information safe. Our security measures include:
- SSL Encryption: All data transferred between you and our servers is encrypted using SSL/TLS technology.
- Secure Data Storage: Your information is stored in encrypted form on secure servers.
- Access Controls: Only authorised staff can access your personal information, and only when required to carry out their responsibilities.
- Regular Security Audits: Our systems are regularly reviewed and updated for security.
- Data Minimisation: We only collect information that is necessary, and data that is no longer needed is securely deleted after its purpose has been fulfilled.
Your information is generally kept for as long as your account is active and for any period required by law. Even after an account is closed, certain information may be retained for a specific period for legal and regulatory reasons.
5 Sharing Information with Third Parties
nbjje does not sell or rent your personal information for commercial purposes. However, limited information may be shared in the following circumstances:
- Payment Service Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
- Identity Verification Services: Trusted third-party services are used to complete the KYC (Know Your Customer) process.
- Legal Authorities: Required information may be provided in response to court orders, legal investigations, or instructions from regulatory bodies.
- Fraud Prevention: Information may be shared with relevant agencies to prevent fraud and money laundering.
All third parties are contractually bound to maintain data protection standards equal to or higher than those in this privacy policy.
6 Cookie Policy
nbjje uses cookies and similar tracking technologies to improve platform performance. What we do with cookies:
- Essential Cookies: Store your login status, session, and security-related information — these are required for the platform to function.
- Functional Cookies: Remember your language preference, display settings, and other preferences.
- Analytics Cookies: Collect anonymous data to help us understand how the platform is being used.
You can manage cookies by changing your browser settings. Please note that disabling cookies may limit some features of the platform.
Your Rights and Controls
7 User Rights
As a user of nbjje, you have the following rights:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: You can request correction of any inaccurate information in your records.
- Right to Erasure: In certain circumstances, you can request deletion of your personal information (though full deletion may not be possible where legal obligations apply).
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
- Right to Object: You can object to receiving marketing communications.
- Right to Data Portability: You can request your information in a structured format.
To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.
8 Marketing Communications
When registering with nbjje, you may choose to receive marketing communications. These may include emails about bonus offers, promotions, and platform updates.
You can unsubscribe from marketing emails at any time. Every marketing email will include an unsubscribe link, or you can contact us directly at [email protected].
Please note that even if you unsubscribe from marketing communications, you will still receive important transactional emails related to your account (such as password resets and transaction confirmations).
9 Protection of Minors' Information
nbjje is intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has used our platform and provided personal information, we will immediately close that account and delete the associated information. The identity verification process is an important part of this protection.
Policy Changes and International Data Transfers
10 International Data Transfers
nbjje serves users in Bangladesh. Your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that the relevant country or organisation maintains adequate data protection measures and follows the standards set out in this privacy policy.
For international data transfers, we apply appropriate contractual safeguards and technical measures to ensure your information remains protected at all times.
11 Changes to the Privacy Policy
nbjje may update this privacy policy from time to time. If changes are made, we will:
- Publish the updated policy on this page and change the "Last Updated" date.
- Notify registered users by email when significant changes are made.
- If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy.
We recommend that you review this privacy policy regularly to stay informed about the latest updates.
12 Links to Other Platforms
The nbjje platform may contain links to third-party websites or services (such as payment gateways). These external websites have their own privacy policies and we are not responsible for their privacy practices. We recommend reading the privacy policy of any third-party service before using it.
Responsible Gaming and Data Protection
13 The Role of Data in Responsible Gaming
nbjje places responsible gaming at the highest priority. To support this, we use information about your gaming activity so that:
- Problematic gaming behaviour can be identified.
- Self-exclusion and limit-setting requests can be applied effectively.
- At-risk users can be provided with timely support and resource information.
When a self-exclusion request is made, the relevant person's information is kept securely to prevent the account from being reopened during the exclusion period. To learn more about responsible gaming, visit our Responsible Gaming page.
14 Response to Security Breaches
If a security breach occurs despite our best efforts, nbjje will:
- Identify and contain the breach as quickly as possible.
- Notify affected users within a reasonable time.
- Inform the relevant regulatory authorities as required.
- Take the necessary steps to prevent such an incident from happening again.
15 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We are committed to responding to your requests. Your privacy matters greatly to us and we always take the utmost care to protect your information.
Visit our legal pages for more information
Terms and Conditions, Responsible Gaming, and FAQ — all in one place.